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    Terms and Conditions of Use

    This document establishes the guidelines that you must follow when accessing or using the features available on the website https://www.zendayaresort.com.br. By accessing the exclusive areas of the website, you declare that you are over 18 (eighteen) years of age, in addition to confirming that you have read these Terms of Use and the Privacy Policy in full and carefully, freely and knowingly expressing your agreement with all the provisions set forth herein. Continued use of the website and its resources represents full and current acceptance of the conditions set forth in this document, as in effect on the date of your access.

    Personal Data Protection Officer (DPO):

    Email: [email protected]

    1. Responsibilities of Zendaya Resort

    1.1. The website is made available as is and may be continuously updated and improved. In this context, Zendaya Resort undertakes to: a) Maintain the functionality of the website, ensuring, whenever feasible, the integrity of its links and the adoption of a layout that favors usability and navigation; b) Presenting the features clearly, accurately, and completely, so that the user properly understands the operations performed; and c) Using encryption, access control, and continuous monitoring to ensure information security.
    1.2. Zendaya Resort makes continuous efforts to ensure the permanent availability of the platform. However, exceptional situations, such as scheduled maintenance, force majeure events, or third-party failures, may cause temporary interruptions in service.
    1.2.1.     In such cases, Zendaya Resort will act diligently to restore the website’s operation as soon as possible, within the technical and operational limits involved, including those of external providers.
    1.2.2. Zendaya Resort reserves the right to change, at any time, the services offered, as well as the criteria and operating rules of the website, with a view to its better functioning.
    1.3. The user acknowledges that there is no guarantee of uninterrupted availability of the website and that Zendaya Resort shall not be liable for any damages resulting from its unavailability, regardless of the cause.
    1.4. Zendaya Resort is not responsible for:
    1.4.1. Technical failures, defects, or anomalies in the user’s devices resulting from regular use of the website;
    1.4.2. Direct or indirect damages caused by third-party actions, such as cyber attacks, instability in communication systems, or any other factor beyond its direct control;
    1.4.3.     For content on external websites accessed through links provided on the platform, as it is the user’s responsibility to read the respective Terms of Use and Privacy Policies;
    1.4.4. For the accuracy or precision of the information contained in these links, nor for decisions made based on this data.

    2. User Obligations

    2.1. By using this website, the user agrees to:
    2.1.1. Use it in an ethical and diligent manner and in accordance with its purpose, fully complying with the conditions set forth in these Terms of Use;
    2.1.2. Provide accurate, complete, and up-to-date registration and payment information, as well as maintain a valid and available contact channel for communications from Zendaya Resort, which are essential for the proper provision of services. If the provision of untrue or incompatible data is identified, Zendaya Resort may suspend or cancel the user’s access to the platform, without prejudice to other applicable legal measures;
    2.1.3. Ensure the confidentiality of their access credentials (login and password), using them individually, confidentially, and non-transferably, refraining from disclosing or sharing them with third parties, including on third-party platforms. In the event of suspected password compromise, the user must immediately change it or contact the official customer service channels;
    2.1.4. Acknowledge that any and all access or operations performed after valid authentication will be considered, irrefutably, their sole responsibility, even if resulting from misuse by third parties;
    2.1.5. Correctly adjust your email filters, anti-spam systems, or similar mechanisms to ensure receipt of messages and communications sent by Zendaya Resort, and claims of ignorance due to failures in the user’s own systems will not be accepted;
    2.1.6. Respect all intellectual property rights belonging to Zendaya Resort and third parties whose content may be, or has been, available on the website;
    2.1.7. Refrain from accessing, directly or indirectly, restricted areas of the website, such as programming sections, databases, source codes, or any technical structure of the platform;
    2.1.8. Not to reverse engineer, translate, decompile, copy, modify, reproduce, lease, sublicense, publish, transmit, lend, distribute, or otherwise misuse the website’s features;
    2.1.9. Not to use software or tools to automate access, perform automated data collection, or use any similar resource that may compromise the functioning of the platform.
    2.2. In the event of damage caused to the website or to third parties, the user shall be solely and fully liable for any resulting compensation, including when such damage is caused by actions performed through their Access Account. The user shall assume the status of defendant in any legal or administrative proceedings, requesting the exclusion of Zendaya Resort from the passive pole and bearing all expenses, costs, and charges arising therefrom, keeping Zendaya Resort exempt from any damages.
    2.3. Zendaya Resort reserves the right to deny, suspend, or cancel the user’s access to the platform whenever fraudulent use or use incompatible with these Terms of Use, the Privacy Policy, or any other rights of Zendaya Resort is identified.

    3. Customer Service Channels

    3.1. Our Customer Service Channels are listed below: (I) Website: https://www.zendayaresort.com.br (II) Customer Service Center: +55 (21) 3900-8788 (III) Official Social Media: Instagram: https://www.instagram.com/zendayaresort Facebook: https://www.facebook.com/zendayaresort

    Communication between Zendaya Resort and the User

    3.2. Zendaya Resort may use any of the communication channels previously informed and authorized by you, in different formats and media, including, but not limited to: emails, phone calls, text messages (SMS), or instant messaging applications.
    3.3. It is the user’s sole responsibility to ensure receipt of communications and notifications sent by Zendaya Resort. To this end, it is essential to provide correct, complete, and up-to-date information, as well as to maintain its accuracy throughout the use of the platform.

    4. Protection of Your Personal Data

    4.1. The processing of personal data collected through the website is governed by a specific document, called the Privacy Policy, which is an integral and inseparable part of these Terms and Conditions of Use.

    5. Copyright and Intellectual Property

    5.1. All rights to the “Zendaya Resort” brand, as well as similar expressions, even if spelled differently, used as a brand, business name, or domain name, in addition to the content of the website, computer programs, databases, networks, and files, are owned by Zendaya Resort or licensed to it, and are protected by national and international intellectual property laws and treaties, including, but not limited to, Federal Laws No. 9,279/96, 9,609/98, 9,610/98, and 10,406/2002.
    5.2. The reproduction, modification, distribution, transmission, republication, display, or any other use, in whole or in part, of any content available on the website is prohibited without the prior express authorization of Zendaya Resort.
    5.3. By accessing the website, you agree to respect the intellectual property rights of Zendaya Resort, including, but not limited to, trademarks, logos, patents, domain names, computer programs, copyrights, and industrial designs, as well as the rights of third parties that may be available on the platform. Violation of these rights may result in the suspension or cancellation of your Access Account, without prejudice to the adoption of appropriate legal measures, including compensation for losses and damages.

    6. Modifications to these Terms and Conditions of Use

    6.1. These Terms and Conditions of Use may be changed at any time for the purpose of improvement, updating, or to comply with any legal or regulatory changes. It is the user’s responsibility to consult this document periodically to stay informed of any changes.
    6.2. Whenever there are relevant updates to these Terms, Zendaya Resort may inform you through the channels available on the website.
    6.3. Any tolerance regarding non-compliance with any clause of these Terms does not imply waiver of rights or novation of the obligations established herein, and Zendaya Resort may demand full compliance at any time.
    6.4. If any provision of these Terms is deemed invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.

    7. General Provisions

    7.1. In the event of any discrepancy between the provisions of these Terms and Conditions of Use, the Privacy Policy, or any other document on the website, the most specific rule regarding the subject matter shall prevail.
    7.2. You are responsible for ensuring the necessary means to access the website, including the possession of adequate equipment and the hiring of telecommunications service providers to provide Internet connection.
    7.3. You acknowledge that all communications sent by email, electronic message, or SMS (to registered addresses) are valid and effective for the disclosure of any matter related to Zendaya Resort services, their conditions, or other matters addressed, except in cases where the Terms of Use expressly provide otherwise.
    7.4. All records and data storage on the website will be based on the official time in Brasília.
    7.5. In the event of a dispute or controversy, the parties agree to seek, preferably, a consensual solution through mediation before resorting to any legal action. These Terms and Conditions of Use shall be interpreted in accordance with Brazilian law, in the Portuguese language. For the resolution of any dispute or controversy related to this document, the Court of the District of Rio de Janeiro is elected, unless otherwise specified by applicable law.

    8. Glossary

    For the purposes of this document, the following definitions apply:

    • Anti-Spam: System that prevents the receipt of unwanted correspondence, such as mass advertising, by blocking messages or directing them to specific folders.
    • Bugs: Term used to describe logical flaws or errors that prevent the execution of an operation on the website.
    • Access Account: Credentials required to use or access the exclusive features of the website.
    • Glitches: Term used to designate unexpected failures or errors that compromise the execution or proper functioning of an operation on the website.
    • Layout: Set that covers the appearance, design, and navigation flows of the website.
    • Link: Term used to designate the internet address of a page or resource on the web.

    9. Cancellation Policies

    • Non-Refundable Rates: The reservation cannot be canceled or changed. In case of no-show, the total amount of the stay will be charged. There is no refund of the amount already paid.
    • Brazilian law allows up to 7 days to cancel the purchase, generating a refund obligation if requested within this 7-day period.
    • Refundable Rates:
      • When the payment method for the reservation is “paid directly at the hotel,” the reservation must be guaranteed by credit card, deposit, or pix within 24 hours after the reservation is made, with the amount of all daily rates.
      • For refundable rate reservations where the payment method is by credit card, deposit, or pix, the daily rates will be charged in full within 24 hours after the reservation is made, in the case of advance reservations, or immediately in the case of reservations with same-day check-in.
      • At check-in, a security deposit or debit authorization on your credit card or pix will be required to guarantee payment for any consumption and services used on site. This procedure will be required of the guest, even if the payment was made by a third party.
      • For credit card payments, the cardholder must be present at check-in and present identification and the card used for the purchase for verification
      • In the case of purchases made with a third-party card, a completed and signed authorization with a certified signature must be sent, along with a copy of the cardholder’s ID and a copy of the reservation holder’s ID (which may be a photo), containing the photo and signature of both parties. When the credit card belongs to a company, the articles of incorporation, partner’s document, and partner’s notarized authorization must be sent.
    • Payment methods: American Express, MasterCard, and VISA.
    • We do not accept checks as a form of payment.

    Right of Withdrawal

    In accordance with Article 49 of Law No. 8,078/90 of the Brazilian Consumer Protection Code (CDC), consumers have the right to withdraw from a contract within seven (7) days from the date of signing, with the right to a full refund of any amounts paid. This right applies exclusively to reservations made outside the company’s physical establishment, such as purchases made over the internet or other non-face-to-face means. For reservations made within the physical establishment, the right of withdrawal does not apply.

    General Policy

    Early check-in and late check-out: Subject to availability, with prior consultation. At check-in, it is mandatory to present the same credit card used for the purchase, as well as an original identity document with a recent photo of the cardholder (ID card, work permit, or driver’s license).

    Accommodations for Children

    Complimentary for Children: One child up to 5 years old, accompanied by 2 paying adults, sharing the same bed as the two adults, will be accommodated free of charge in the same apartment, according to its capacity. Please consult the categories available for this accommodation. Fee for Additional Children: In the case of more than one child, regardless of age, 30% of the daily rate will be charged, except for the Golf Villas category, where the percentage is different. See conditions. Documentation for Minors: It is necessary to present the identity document of all guests (adults and minors) at check-in. In accordance with the Statute of Children and Adolescents, if the minor is not accompanied by their parents, a written authorization from both parents, with signatures duly notarized, will be required at check-in, along with the minor’s identity document. Minors without the complete and correct documentation, as required, will not be admitted.

    Mandatory Data Entry

    In accordance with Decree No. 6022 of January 22, 2007, which regulates the Public Tax Bookkeeping System (SPED), it is mandatory to fill in the following data at check-in: full name, CPF, RG, and address. This information is necessary to comply with tax obligations and to ensure the safety of all guests, as required by current legislation. Last Update: This document was last updated on MAY 22, 2025.

    DEMO